ctgbet Privacy Policy

1 Data We Collect

ctgbet collects personal data from players in the following ways: directly from you when you register an account, make a deposit, contact support, or participate in a promotion; automatically from your device and browser when you use the ctgbet.net platform; and from third-party service providers involved in payment processing and identity verification.

The specific categories of personal data ctgbet may collect are set out in the table below:

ctgbet does not collect sensitive special-category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless specifically required for legal compliance purposes and with appropriate safeguards in place.

2 How We Use Your Data

ctgbet processes personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes described below. The primary purposes for which ctgbet processes player data are:

• Account Registration and Management: To create, maintain, and administer your ctgbet player account, including verifying your identity and age (18+ requirement), managing your account security, and communicating account-related updates.
• Payment Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfers, and to process withdrawal requests to your verified payment method. Financial data is shared with payment processors solely for transaction execution.
• KYC and Fraud Prevention: To conduct Know Your Customer (KYC) checks, verify the authenticity of identity documents, detect and prevent fraudulent activity, money laundering, bonus abuse, and multi-account registration.
• Service Delivery: To provide access to casino games, sports betting markets (including BPL, IPL, T20 World Cup cricket markets), promotional offers, and all other ctgbet platform features.
• Customer Support: To respond to your enquiries, process complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, administer self-exclusion and deposit limit tools, and fulfil ctgbet's duty of care obligations under its Responsible Gaming Policy.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].
• Platform Improvement: To analyse usage patterns, optimise platform performance, improve user experience, and develop new features. This processing uses aggregated, pseudonymised data where possible.
• Legal Compliance: To comply with applicable legal obligations including record-keeping requirements, responding to lawful requests from authorities, and fulfilling anti-money laundering (AML) obligations.

3 Legal Basis for Processing

ctgbet processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ctgbet — specifically, the Terms & Conditions you agreed to at registration. This covers account management, payment processing, game access, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification, record retention requirements, and responses to lawful regulatory or law-enforcement requests.
• Legitimate Interests: Processing that serves ctgbet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics for service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, marketing communications and certain non-essential cookie categories. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4 Data Sharing & Third Parties

ctgbet does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: Financial data is shared with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to execute deposit and withdrawal transactions on your behalf. These providers operate under their own privacy policies and are contractually bound to process your data only for transaction purposes.
• Identity Verification Partners: For KYC purposes, ctgbet may share identity documents and related data with third-party verification service providers. These providers are selected for their security standards and are bound by strict confidentiality obligations.
• Game Technology Providers: ctgbet's casino and live casino games are provided by third-party software suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Technical session data (such as game session IDs and bet amounts) is transmitted to these providers to deliver game functionality. These providers are certified, regulated game suppliers operating under their own data protection frameworks.
• Analytics and Platform Providers: ctgbet uses technical service providers for platform hosting, performance monitoring, and security operations. These providers act as data processors under written agreements and are permitted to process your data only on ctgbet's instructions.
• Legal and Regulatory Authorities: ctgbet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or in response to a lawful, binding request. ctgbet will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ctgbet's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any resulting change to this Privacy Policy before the transfer takes effect.

5 Cookies & Tracking

ctgbet.net uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site so we can continue improving it. A cookie is a small text file placed on your device by your browser when you visit ctgbet.net.

ctgbet uses the following categories of cookies:

ctgbet does not use third-party advertising or retargeting cookies. No player behavioural data collected on ctgbet.net is shared with advertising networks or used to serve targeted advertisements on other websites.

You can control cookie behaviour through your browser settings. Most browsers allow you to refuse, delete, or be notified before a cookie is placed. Please note that disabling functional or analytics cookies may affect certain features of your ctgbet experience. Essential and security cookies cannot be disabled without impairing core platform functionality. For cookie-related questions, contact [email protected].

6 Data Retention

ctgbet retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The following retention periods apply to the principal data categories ctgbet holds:

• Account and Identity Data: Retained for the duration of your active account plus five (5) years following permanent account closure. This extended period covers potential legal disputes, regulatory enquiries, and AML record-keeping obligations.
• Financial Transaction Data: Retained for seven (7) years from the date of the transaction, in compliance with standard financial record-keeping practices applicable to payment processing operations serving Bangladesh players.
• KYC Verification Documents: Retained for five (5) years following account closure or the date of verification, whichever is later. Original document images are stored in encrypted form with access restricted to authorised compliance personnel.
• Support Communications: Chat logs and emails are retained for three (3) years from the date of the interaction to support quality assurance, dispute resolution, and regulatory compliance.
• Technical and Usage Data: Log files and session data are retained for up to twelve (12) months for security monitoring and fraud detection. Aggregated analytics data (with all personally identifiable information removed) may be retained indefinitely.
• Marketing Consent Records: Records of consent and opt-out requests are retained for the duration of the account relationship plus three (3) years to demonstrate compliance with marketing communication obligations.

7 Your Privacy Rights

As a ctgbet player, you hold the following rights with respect to your personal data. These rights may be exercised at any time by submitting a written request to [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You have the right to request a copy of the personal data ctgbet holds about you, together with information about how it is processed. ctgbet will provide this within a reasonable timeframe, typically within 30 days of receiving a valid request.
• Right to Rectification: If any personal data ctgbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., email address or mobile number updates) can be made directly in Account Settings. Changes to identity data (e.g., legal name) require supporting documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Note that ctgbet may be unable to delete certain data held under legal retention obligations — see Section 6.
• Right to Restriction of Processing: You may request that ctgbet restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed, or where you have objected to processing pending verification of ctgbet's legitimate grounds.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that ctgbet provide your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON).
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. ctgbet will assess the objection and respond within 30 days. Note that certain responsible gaming monitoring activities may be necessary regardless of objection to fulfil ctgbet's duty of care.
• Right to Withdraw Marketing Consent: If you have opted in to receive promotional communications from ctgbet, you may withdraw this consent at any time by emailing [email protected]. Withdrawal of marketing consent does not affect your ability to use the ctgbet platform.

8 Data Security

ctgbet takes the security of player personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security: All data transmitted between your browser or mobile device and ctgbet.net is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all platform sections including account login, cashier, and live casino streams.
• Password Security: Player account passwords are stored using industry-standard cryptographic hashing. ctgbet never stores passwords in plain text. Staff cannot view or retrieve your password — only a password reset is possible.
• Access Controls: Access to systems holding player personal data is restricted to authorised ctgbet personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked immediately upon staff role changes or departures.
• Encrypted Data Storage: Sensitive personal data at rest — including KYC identity documents and financial records — is stored in encrypted form on access-controlled infrastructure.
• Fraud and Intrusion Detection: ctgbet operates automated systems to detect unusual login behaviour, multi-account activity, and potential security incidents. Suspicious activity triggers immediate account review procedures.
• Incident Response: ctgbet maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to player rights, affected players will be notified promptly with details of the nature of the breach and recommended protective steps.

While ctgbet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

9 Changes to This Policy

ctgbet reserves the right to update or revise this Privacy Policy at any time. When material changes are made — for example, changes to the categories of data collected, the purposes for which data is processed, or the third parties with whom data is shared — ctgbet will notify registered players via a prominent notice on ctgbet.net and, where appropriate, by email to the registered account address.

The effective date displayed at the top of this page will be updated each time a new version of the Privacy Policy is published. Minor updates, such as typographical corrections or clarifications that do not alter the substantive meaning of any provision, may be made without advance notice.

Continued use of the ctgbet platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the platform and may request account closure by contacting [email protected] before the effective date of the revision where possible.

10 Contact & Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or ctgbet's handling of your personal data, please contact the ctgbet support team using the details below. All privacy-related communications are handled in English and are treated with strict confidentiality.

• Email: [email protected] — use the subject line "Privacy Query" for general questions or "Privacy Rights Request" for formal data subject rights requests.
• Response Time: ctgbet aims to acknowledge all privacy queries within two (2) business days and provide a substantive response within ten (10) business days. Complex requests requiring detailed data retrieval may take up to 30 days; ctgbet will inform you if an extended timeframe applies.
• Support Hours: ctgbet's support team is available 24 hours a day, 7 days a week. Response times for email queries are prioritised in accordance with Bangladesh Standard Time (BST, UTC+6).
• Postal Address: ctgbet does not publish a postal address for privacy queries. All privacy communications must be submitted via email to [email protected] to ensure secure, traceable handling.